Shipping & Delivery

I. Delivery 

At La Rose, we understand the importance of delivering fresh flowers with utmost care. To ensure the quality and freshness of our flower deliveries, we have specific delivery instructions in place. Here are the details:

1. Delivery Area: We offer flower delivery throughout the Metro area. Our delivery service is conducted by a trusted 3rd party. Please note that delivery availability may vary depending on the specific location.
2. Delivery Timeframe: Our standard delivery timeframe is between 12:00 PM and 7:00 PM. The exact delivery time within this timeframe is dependent on the drivers' routes and logistical considerations. We strive to deliver your flowers as promptly as possible within the given timeframe.
3. Special Requirements: If you have any special requirements or requests regarding the delivery, please don't hesitate to contact us at 778-223-7157. We will do our best to accommodate your needs. However, please understand that additional charges, such as a rush fee, may apply for special requests that require immediate attention or specific delivery arrangements.
4. Careful Handling: Our delivery team takes great care in handling your flowers to ensure they arrive in optimal condition. We consider factors such as temperature control and gentle transportation to maintain the freshness and beauty of the blooms during transit.
5. Delivery Fee: Due to the extra care and attention required for fresh flower delivery, our delivery fee may be slightly higher compared to other products. This is to ensure that your flowers are delivered safely and in the best possible condition.

II. Same Day Delivery Instructions:

We are pleased to offer Same Day Flower Delivery. To ensure a successful same-day delivery, please note the following instructions:

1. Order Deadline: Place your Same Day Delivery order by 11:00 AM PST. Orders received after this time may be delivered the following day.
2. Delivery Timeframe: We aim to deliver your flowers on the same day until 7:00 PM. Delivery times may vary based on location and logistics.
3. Special Requirements: Please inform us of any special delivery requests when placing your order. Additional charges may apply for specific arrangements or rush orders.
4. Contact Information: Provide accurate contact details, including the recipient's phone number, for smooth delivery coordination.

III. Order Disclaimer

We strive to fulfill your order and deliver stunning arrangements. Please note the following:

1. Substitutions: We may need to substitute certain elements to ensure a beautiful final product. If a specific flower or element is unavailable or doesn't meet our standards, we reserve the right to substitute it with an equally valuable alternative.
2. Our commitment to quality ensures the use of fresh and premium flowers.
3. Natural variations in color, size, or shape are part of the charm of fresh flowers.
4. Unpredictable Nature: Flowers may behave unexpectedly, such as opening or fading faster than anticipated. If you have concerns, please contact us, and we will work towards a suitable solution.

Your satisfaction is our priority. For any questions, issues, or feedback regarding your order, please contact us. We are here to assist and ensure your happiness.

IV. Delivery Disclaimer

To ensure a smooth delivery experience, please note the following:

1. Same-Day Delivery Cut-Off: Orders placed before 11:00 AM qualify for same-day delivery. Contact us for availability if placing an order after the cut-off time.
2. Delivery Timeframes: Deliveries outside Vancouver are usually made in the afternoon. Morning deliveries require a 24-hour advance order.
3. Delivery Information: Provide a 3-4 hour time slot for recipient availability or a safe place for leaving the flowers if no one is home. Include relevant details like a buzzer number and contact phone number.
4. Recipient Unavailability: If we can't reach the recipient, we'll hold the flowers until delivery can be confirmed.
5. Delivery Completion Time: Our aim is to complete deliveries by 6:00 PM. However, unforeseen circumstances may extend deliveries until 7-8 PM.

Thank you for choosing La Rose. We're dedicated to providing a smooth and exceptional delivery experience; feel free to contact us for any questions or special requests. We look forward to delivering beautiful floral arrangements with care and efficiency.

V. Courier Services:

We could provide courier services for Preserved products. Please contact us for more information and fees.